The paperwork, without the hunt
Every policy that governs Five at a Time, and the six lines in them worth reading before you pay.
- Terms of ServiceThe agreement for using the product: the trial, the plan, minutes, verification, holds and your duties as the caller.
- Privacy PolicyWhat we collect, why, how long we keep it, and your rights over it.
- Refund PolicyCharges are non-refundable. The three exceptions, and how to cancel.
- Acceptable Use PolicyThe calling you may and may not do, and what we do when it is broken.
- Data Processing AddendumHow we handle the leads, recordings and call records we process for your business.
- Sub-processorsEvery company that handles data for us, what it handles and where.
The short version
These six lines are where most billing and account questions come from. The policies say the same thing at more length, and the policies are what count.
The trial is free and then charges by itself: $150 a seat after 10 conversations or 24 hours.
Terms, section 3Charges are non-refundable, with three exceptions.
Refund PolicyA voicemail that answers uses a minute. Calls round up to the next whole minute.
Terms, section 4.4You are the caller. Do-not-call lists, calling hours and consent are your job, and we can ask for your records.
Terms, section 7Calls are recorded unless you ask us to turn recording off. Consent to record is yours to get.
Terms, section 10We can pause calling when traffic looks like misuse, and a pause is not refunded.
Terms, section 8