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five at a time

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Terms of Service

Last updated November 11, 2026

1. Who we are; accepting these Terms

Five at a Time (getfiveatatime.com, “the Service”) is run by 2587689 Alberta Ltd., a corporation incorporated in Alberta, Canada, operating as Five at a Time (“we”, “us”). By creating an account, starting a trial or using the Service, you agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you accept on behalf of a business, you confirm that you can bind it, and “you” means that business. If you do not agree, do not use the Service.

The Service is for businesses in the US and Canada calling US and Canadian numbers. It is not for consumer use.

2. What the Service is

  • 2.1. Five at a Time is calling software. Its parallel dialer rings up to five numbers at once and connects you to the first person who picks up. It also keeps your leads, call history, recordings and AI call notes.
  • 2.2. Calling is managed. We provide the phone numbers and carry every call through our carrier, Telnyx, in an account we control. You cannot connect your own carrier account. We resell these services and are not a telecommunications carrier. Telnyx provides the underlying carriage, and its acceptable use policy applies to every call you place.
  • 2.3. You are the caller. You start every call placed through the Service and you are responsible for each one. Nothing in these Terms moves a compliance duty from you to us.
  • 2.4. How parallel calling ends the other lines. When a person answers, the Service hangs up the other lines in that batch that are still ringing. If a second person answers after you are connected, the Service plays them a short automated apology and ends the call. Your calling must stay within the abandoned-call rules that apply to you (section 7.5 and the Acceptable Use Policy).

3. Free trial

  • 3.1. Before the first call, your business must pass verification (section 6) and save a card. Nothing is charged during the trial.
  • 3.2. The trial ends after 10 conversations or 24 hours after the first call, whichever comes first. A conversation is a call that connected you to someone who picked up.
  • 3.3. When the trial ends, your subscription starts automatically and we charge the saved card for the first month of the plan in section 4, unless you cancel before the trial ends.

4. The plan, minutes and the wallet

  • 4.1. The plan is $150 a seat a month, billed monthly in advance. There is no annual plan.
  • 4.2. Each seat includes 2,500 billed minutes per billing period. Minutes pool across your business: a business with three seats has 7,500 minutes for its reps to share.
  • 4.3. Founder accounts. The first 50 paying businesses get 3,000 included minutes a seat instead of 2,500, at the same price, for as long as their subscription stays active.
  • 4.4. How minutes are counted. Calls bill in 60-second blocks. Every call that is answered, by a person or a voicemail box, counts as at least one minute, and each call is rounded up to the next whole minute. Calls nobody answers do not count. In parallel calling, each line that answers counts on its own, including voicemails you hang up on.
  • 4.5. Included minutes are for their billing period and do not carry over to the next one.
  • 4.6. The wallet. Once your business has used its included minutes for the period, calls are paid from a prepaid wallet at 5 cents a billed minute. When the wallet runs low, we charge $50 to your saved card and add it to the wallet. If a reload fails, calls past your included minutes stop until a payment goes through.
  • 4.7. You authorize us to charge the saved card, through Stripe, for the subscription, every seat and every wallet reload. Keep a valid card on file. If a payment fails, we may pause calling until it succeeds.
  • 4.8. We may change prices with at least 30 days' notice. Changes take effect from your next billing period.

5. Cancellation and refunds

  • 5.1. You can cancel at any time, in the app or by emailing abhi@paperkites.co. Cancelling takes effect at the end of the current billing period: you keep access and your minutes until then, and you are not charged again.
  • 5.2. All charges are non-refundable. Subscription fees, seats and wallet reloads are not refunded in whole or in part, including unused minutes, an unused wallet balance, or time left in a period after you cancel. The only exceptions are in sections 5.3 to 5.5.
  • 5.3. We will refund charges caused by our billing errors and verified duplicate charges.
  • 5.4. If we close your account other than for cause under section 13.2, we will refund the prorated unused portion of any prepaid fees.
  • 5.5. Nothing in these Terms excludes refund or remedy rights that cannot be waived under applicable law.

6. Business verification and your account

  • 6.1. Each business is verified once, by its owner or a team admin, before anyone on the team can call. You must give accurate, complete and current information, and keep it current.
  • 6.2. We check what you give us automatically and may have a person review it (Privacy Policy, section 4). We may approve, send back or reject a verification. We may ask for documents at any time, such as business registration, proof of identity or consent records. If you do not provide them within a reasonable time, we may suspend or close your account.
  • 6.3. The calling rules you confirm at verification are part of these Terms: you only call people you are allowed to call under the TCPA in the US and the CRTC's telemarketing rules in Canada; you check your lists against the National Do Not Call Registry and Canada's National DNCL and honour every request to stop calling; and you call between 8am and 9pm in the other person's time zone, or inside tighter hours where a state sets them.
  • 6.4. Keep your sign-in details secure. You are responsible for all activity under your account, including your reps'.

7. Your calls and the law

You may use the Service only for lawful business calling. You are solely responsible for making sure your calling complies with every law that applies to you, including:

  • the Telephone Consumer Protection Act (TCPA), the FCC's rules under it, and the Telemarketing Sales Rule (TSR) (US)
  • the National Do Not Call Registry and state do-not-call and telemarketing laws, including state laws such as Florida's Telephone Solicitation Act (US)
  • the CRTC's Unsolicited Telecommunications Rules and the National DNCL (Canada)
  • call-recording consent laws, including US states that require everyone on the call to agree and s. 184 of Canada's Criminal Code
  • Canada's Anti-Spam Legislation (CASL) and CAN-SPAM (US), for any electronic messages you send
  • PIPEDA, provincial privacy laws, the CCPA and other applicable privacy laws

You warrant that:

  • 7.1. You have any consent the law requires for the people you call, including prior express written consent where the law requires it.
  • 7.2. You scrub your lists against the National Do Not Call Registry, Canada's National DNCL and your own Do Not Call list before you call, unless a valid legal exemption applies to those calls.
  • 7.3. You honour every opt-out immediately and permanently, and mark that lead Do Not Call in Five at a Time at the time of the request.
  • 7.4. You follow the calling-hour rules and attempt limits where the person you call is. The Service skips a lead when it is before 8am or after 6pm local time, read from the area code. That is a safeguard, not a guarantee: an area code does not always show where someone is, a number whose time zone cannot be read from its area code is dialed, and the Service does not apply state limits on how often you may call the same person.
  • 7.5. If your calls are covered by the TSR's or the FCC's abandoned-call rules, you keep them within those rules. Our holds and caps (section 8) protect the carrier account. They are not designed to keep you within those rules.
  • 7.6. You use voicemail drop only as section 10.3 allows.
  • 7.7. You present only the caller ID numbers we assign to your business.

The Service includes compliance aids, such as calling-hour skipping and Do Not Call suppression. They are tools, not legal advice, and they do not transfer your compliance obligations to us.

8. Holds, limits and pacing

Every business calls through one carrier account, so the Service limits calling automatically to keep that account in good standing. These limits are part of the Service:

  • a ramp for new businesses, with fewer lines and fewer dials in the first days;
  • pacing of call starts across the account, so a batch may be smaller or wait a second;
  • traffic holds: when your recent calls show signs of misuse, such as many people hung up on or many answered calls ending within seconds, your calling is held for 30 minutes and then resumes on its own;
  • account-wide caps: when the whole account nears our carrier's limits on abandoned or very short calls, we may hold the businesses driving it and cap how many lines every business can use until it recovers;
  • a slowdown after many failed dials in a row, a rest for any number a carrier refuses as spam, a pause before the same number is dialed again, and spend and concurrency caps set with the carrier.

We may also hold a business by hand. We may change these limits at any time. A hold or limit does not entitle you to a refund or credit, and you must not try to get around one.

9. Phone numbers and caller ID

  • 9.1. Once your business is approved, it gets its own phone numbers, bought in our carrier account. Your reps call from them: a number in the lead's area code when you have one, otherwise the next one in turn. No number is shared with another business.
  • 9.2. The numbers are assigned to you for as long as you subscribe and stay in our carrier account. We do not guarantee that a number can be ported out, that a particular number stays available, that a particular caller ID name displays, or that carriers and apps will not label a number as spam. A number released after your account closes may be reassigned.
  • 9.3. The numbers are for outbound calls. Calls to them may not ring through to your reps.

10. Recording, AI notes and voicemail drop

  • 10.1. Calls are recorded by default and the recordings are kept in our storage (Privacy Policy, section 3). You are responsible for any consent the law requires to record a call. If you do not have it, ask us to switch recording off for your business before you call.
  • 10.2. AI transcripts, summaries, outcomes, scores and coaching notes are produced automatically and may contain errors. Review them before relying on them. We do not use your call content to train AI models.
  • 10.3. Voicemail drop leaves a message your rep recorded in a voicemail box. That is a prerecorded message, which the law regulates and which our carrier's acceptable use policy restricts on unsolicited calls. Use it only where the law allows a prerecorded message on that call, with any consent the law requires, and where our carrier's policy allows it. We may switch voicemail drop off for your account, or for everyone, if our carrier requires it.

11. No emergency calls

The Service and its numbers are for outbound business calls and cannot reach emergency services (911, E911 or 112). Do not rely on them in an emergency. Use another phone.

12. Teams and seats

  • 12.1. A business is its team owner's account. The owner and team admins add reps, and each rep uses one seat. A seat is for one person: do not share sign-ins.
  • 12.2. The owner is responsible for every rep's use of the Service and for their compliance with these Terms and the Acceptable Use Policy.

13. Suspension and termination

  • 13.1. You may cancel at any time (section 5.1).
  • 13.2. For cause. We may suspend or close your account immediately, without notice and without refund (section 5.4 does not apply), if we reasonably determine that:
    • you are spamming or making illegal solicitations;
    • your calling puts our carrier account, our numbers or the Service's reputation at risk;
    • your verification details are false or someone else's;
    • our carrier requires it, or we receive a complaint, subpoena or traceback request about your calls;
    • you did not produce records we asked for within five business days (Acceptable Use Policy, section 5); or
    • you have broken these Terms or the Acceptable Use Policy.
  • 13.3. Your data. For 30 days after your account closes, you can ask us for a copy of your leads and call records by emailing abhi@paperkites.co, except where the law prohibits it or doing so would help ongoing abuse. After that, your data is deleted as our Privacy Policy describes.

14. Your data; our intellectual property

  • 14.1. You own the data you upload to the Service. You grant us a limited, non-exclusive licence to host and process it only to provide the Service to you.
  • 14.2. We and our licensors own the Service, its software, and all associated branding and intellectual property. You get no rights except those these Terms state.
  • 14.3. For contact data you upload, we act as a processor or service provider on your behalf. See our Privacy Policy.

15. Indemnification

You agree to defend, indemnify and hold harmless 2587689 Alberta Ltd., its officers, directors, employees and agents, and our carrier, from any claims, liabilities, damages, losses and expenses, including reasonable legal and accounting fees, arising from or connected with:

  • 15.1. your access to or use of the Service;
  • 15.2. your breach of these Terms or the Acceptable Use Policy;
  • 15.3. your violation of any third-party right, including intellectual property or privacy rights; or
  • 15.4. any call placed from your account or your numbers, including any claim, statutory damages, fine, penalty, carrier charge or traceback cost under the TCPA, the TSR, CASL, the Truth in Caller ID Act or any Do Not Call or telemarketing law.

16. Disclaimers; limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DO NOT WARRANT THAT IT WILL BE ERROR-FREE OR UNINTERRUPTED, THAT ANY CALL WILL CONNECT, OR THAT ANY NUMBER WILL KEEP A GOOD REPUTATION WITH CARRIERS.

Every business calls through one carrier account. If our carrier restricts or suspends that account, calling may stop for every business until it is restored.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 2587689 ALBERTA LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

17. Governing law and disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Before filing a claim, you agree to try to resolve it informally by emailing us at abhi@paperkites.co. Subject to section 18, disputes will be resolved only in the courts in Calgary, Alberta.

18. Class action waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT YOU MAY ONLY RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.

19. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in the app. Using the Service after the effective date means you accept the change.

20. General

If any provision of these Terms is found unenforceable, the rest stay in full effect. These Terms, the Privacy Policy and the Acceptable Use Policy are the entire agreement between you and us about the Service. We may assign these Terms to an affiliate or successor; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. We send notices to the email address on the account owner's profile, and you send them to abhi@paperkites.co.